Returns

Need to return an item? Start by filling out the form below!

**If you placed your order before 3/1, please contact store@cloud9.gg to process your return - you will not need to fill out the form below if you ordered before 3/1.**

As long as the item is in brand new condition (unworn and unwashed), you can return it within 30 days of receiving your order. Once we receive the returned item(s), we will refund you the cost of the item(s) within about one week from when the item is delivered to us. The original shipping cost will not be refunded.

You can pay the cost of postage at your local post office or generate a pre-paid return label through our system below. If you choose the pre-paid return label, we will deduct that cost from your refund.

For an item that has arrived damaged, please e-mail store@cloud9.gg within 7 days of receiving the damaged item and we’d be happy to help you out.

 

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We'd love to hear from you. E-mail us at Store@cloud9.gg and we'll be happy to answer any questions you have.